IMPORTANT HOLIDAY SEASON DELIVERY DATES
CHRISTMAS
Last STANDARD delivery for orders in time for Christmas - Order before 12:00pm on Wednesday 19th December
Last NEXT WORKING DAY delivery for orders in time for Christmas - Order before 12:00pm on Friday 21th December (delivery on Xmas eve)
NEW YEAR
Last STANDARD delivery in time for NYE - Order before 12:00pm on Thursday 27th December
Last NEXT WORKING DAYfdelivery in time for NYE - Order before 12:00pm on Friday 28th December (delivery on NYE eve)
Please note the Festive period is an extremely busy period for deliveries. All efforts will be made by Parcel Force to ensure your delivery arrives on time. If orders are not signed for it may mean your order is returned to the depot and as a result may not be delivered on time.
ALL UK & IRELAND DELIVERIES:
- Standard Delivery (2-3 working days): £3.99
- Next Working Day: £5.99 Orders must be placed before 12 noon
- Belfast/Scottish Highlands/Islands: £7.99
FREE STANDARD DELIVERY:
Free standard delivery on orders of £50 or above.
Orders for Next Day delivery must be completed by 12 noon on the previous working day. For example, if you would like your order to arrive on Tuesday, you MUST place your order before 12 noon on the previous working day, Monday.
We do not offer a Saturday delivery service. For example, if you place your order on Friday and select the Next Day delivery option, your order will NOT be delivered on Saturday – it will be delivered on the following working day (e.g. Monday).
We do not process orders during the weekend or holiday period. For example, if you place an order on Saturday or Sunday, it will be processed on the following working day (e.g. Monday) for next day delivery on the next working day (e.g. Tuesday).
Unfortunately we do not ship to areas outside of the UK.
DELIVERY INSTRUCTIONS:
If you/selected recipient, is not at home to accept delivery, our couriers will try deliver twice, leave the order with your neighbour/s or ask you to collect from the courier depot (cards will be left to acknowledge and instruct in any of these cases).
Please note that large orders are shipped in multiple boxes, so please be aware of how many boxes you are signing for before accepting the delivery.
SHELF LIFE:
Please note, all Funkin products are delivered to you with a maximum of 12 months unopened (ambient) shelf life (excludes Shaker Pack - 9 months). Once opened our products must be stored appropriately and used within the correct times:
- Cocktail Mixers - once opened, 10 days refridgerated
- Puree - once opened, 8 days refridgerated
- Syrups - once opened, 2 months stored in a cool dry place
- Shaker Pack - once opened consume within 24 hours
Please always ensure you check the expiry date and use accordingly.
HELP US HELP YOU:
When processing your order please supply the mobile number of the recipient so you can best track your order. This will help the courier to find you should you not be in or in the case of remote and hard to find addresses.Please also add any delivery requirements/requests in the relevant section when processing your order.
FUNKIN RETURNS:
On the very rare occasions a breakage occurs or goods are faulty, we will happily offer a replacement or a credit on the return of the items in question. We must be notified of such within 3 working days and the goods returned within a further 7 days. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address, and they may be picked up from a particular, agreed place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post or email.
NEED MORE HELP?
Should you require further information regarding our delivery options, please contact us on +44 (0) 20 7328 4440 during ourl UK office working hours of 9.00am to 5.00pm, Monday to Friday. Alternatively, email us at info@funkin.co.uk with your query or concern and we will respond as soon as possible. We suggest you leave your telephone number for further expediency of any request.